Privacy Policy

What WE collect

If you fill in our contact form we will temporarily collect the following information:

• name, company and contact information including email address and phone number
• other information relevant to your customer enquiry

Any message you send to us and we do not act upon or leads to a business relationship with us will be deleted in the future.

What we do with this information

We require this information to understand your needs and provide you information in regards to your enquiry, and in particular for the following reasons:

• Contacting you in regards to your request for information
• We may use the information to improve our products and services and relationship with you as a client
• We may contact you by email, phone, fax or mail in the future if a suitable service is relevant to you

Third Party Processors

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

Digital Marketing Service Providers

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:

1. Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.

What rights do you have to your data?

You have the right to request the access to any and all of your data, the right to have it corrected or erased (the “right to be forgotten”), the right to stop most processing or block it altogether in most circumstances, and finally the right to take away or download a copy. Your legal rights are as set out in Chapter 3 of the General Data Protection Regulation.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

A cookie is a small file which is placed on your computer’s hard drive in relation to your browser. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. If you choose to accept cookies in your browser you accept that you are willing to accept cookies on our site for tracking.

Links to other websites

Our website may contain link to other websites that we have created or have relationships with. However, once you have used these links to leave our site, you should note that we do not have any control over that other website and the content. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites.

Controlling your information

We will not sell, distribute or lease your personal information to third parties. You may request details of personal information which we may hold about you under the GDPR. If you would like a copy of the information held on you please email us at sales@calibreclimate.com. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible.

What if I want to make a complaint?

If you have any concerns you can contact us. You can also take it up with the UK Information Commissioner’s Office.

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